Business Conferencing Solutions Blog

Does Your Mobile Workforce Have the Right Tools? [Infographic]

The virtual workforce is growing—in a big way. And that paradigm shift is changing how companies connect and share with employees. The folks from wireless network iPass shared this infographic, Mobile Darwinism, which provides insight into how remote workers’ tech and data consumption is evolving.

Has your company integrated technology, like sharing content in HTML5, to enable workers to learn, connect, and share information? Feel free to share your comments below the infographic.

Audio And Web Conferencing Will Make Your Small Business Look Larger

“Going global” seems to be a catchphrase of big business lately. Global economies and global markets are shaping products, pricing and practices. You may be wondering how your small business can compete against bigger competitors. By integrating creative use of web conferencing, you can make your small business look larger and compete in national and international markets.

Sustained Web Conferencing Growth

According to a TechNavio analysis reported by Business Wire, web conference use is expected to grow almost 20 percent in the next few years. This growth is spurred by the integration of high-speed internet technology in businesses throughout the world as well as the growing availability of mobile devices that can connect to the Internet. As businesses compete in an increasingly competitive market, video and web conferences provide efficient and cost effective communication solutions.

Web Communication Evens the Playing Field

Because web, video and audio conferences are available to businesses of any size at relatively low cost, they even the playing field. A 10-man team in South Dakota has an equal ability to meet virtually with international business partners as a Fortune 500 corporation in Atlanta. This multilevel access is allowing small businesses throughout the world to become major players in a variety of industries.

Instant Communication Stretches Your Resources

When a business partner has a problem, wants to draw up a launch plan or needs your expertise, the use of web conferencing provides a way to stretch your resources without disrupting your budget. When you send staff to physical locations, it becomes easily apparent how small your organization actually is. A person can only be in one place at a time. With virtual meetings, a small and dedicated staff can handle multiple relations each day. You can avoid hiring additional staff, cut back on travel costs and use the savings to fuel your business.

Although web conferencing is a valuable tool, you should ensure you come across as genuine and engaged during all communication. For more information on how to use virtual meeting spaces for the best results, speak with a trained web conferencing representative at RollCall today.

Sales Call Success – 5 Conference Call Tips

RollCall_HandShakeFor sales pros, face-to-face meetings have been the traditional way to connect with prospects. They provide an in-living-color way to create the relationships that, ideally, yield sales. But sometimes face-to-face just isn’t possible. Whether you’re trying to slash travel costs or it’s simply not practical to make the trek, you may find yourself using a conference call to meet with the prospect. Here are tips for mastering the sales call, conference call style:

  1. Establish an objective. Before the teleconference begins, identify an attainable goal. Do you want a clearer picture of the prospect’s needs? Do you want them to make the commitment today?
  2. Manage the materials. Since the prospect isn’t sitting in front of you, handing them a chart over the table isn’t an option. Decide which materials you’ll need to share ahead of time. But be prepared to send off the documents in an email or fax mid-call for attendees who’ve forgotten to open or print materials you sent earlier.
  3. Be professional. We’re probably preaching to the choir, but it’s always smart to remind ourselves to be good conference call attendees. So ditch the gum, switch phones and other devices to silent, and don’t sneak online to watch the latest viral sensation. It’s also good conference call etiquette to introduce your team members who may be on the call and to review the agenda before starting.
  4. But don’t act like a robot, either. A boring face-to-face meeting is a drag; a boring conference call is downright torture. You don’t need to do a standup routine, but it doesn’t hurt to inject a little personality into your voice. Imagine you’re having the conversation with a business colleague you enjoy spending time with. Do you remember that old adage that says people can hear when you’re smiling during a phone conversation? Follow it!
  5. Be a storyteller. This teleconference tip goes hand-in-hand with our previous advice on personality. If you really want to make a connection with the prospect put your points into terms they can understand. In addition to providing numbers and stats, mix in brief, engaging stories about how your product/service helped other clients.

Remember to use a reliable conference calling service, too. At RollCall Business Conferencing, we offer professional-level, no reservation required teleconferencing services for start-ups, multi-national corporations and everyone in between. Talk with our team to learn more.

Image courtesy of Stuart Miles/FreeDigitalPhotos.net.

How to Generate Webinar Interest Using Social Media

Webinar ChalkboardWhether you write a blog or connect on Twitter, you and other business pros know how valuable social media is for engaging with clients, investors, employees, and reporters. Social networks, like Facebook and LinkedIn, are affordable, efficient, and encourage sharing among others who may be outside your own network, making these tools an ideal way to generate interest in your webinar. Here’s how:

Invite: Some social networks, like Facebook and LinkedIn, provide the ability to create and promote events. And while most professionals use these tools for events of the face-to-face variety, you can leverage them for virtual events, like webinars, as well. For example, LinkedIn allows an attendee to share that he or she is attending a virtual event, plus it will post the webinar attendance in a status update after “I’m attending” on the event page is checked.

Tweet: Promote a webinar in a short (but tweet) way by using the microblogging social network to tweet links to a registration page or an event web page. Keep promotion consistent because tweets tend to have a short life span. Remember to create a hashtag to help followers stay up to date, and include that hashtag in all other promotional messages, whether it’s an email blast or a Facebook post.  

Promote: If you’re like many owners, managers, or entrepreneurs, you have a host of social media channels already at your fingertips. Log onto those company social network accounts and promote the event in posts and status updates. Also recruit internal brand ambassadors (the employees) to share event news on their company profiles, whether it’s on Facebook or LinkedIn.

Blog: Write a blog post about a topic pertaining to the upcoming webinar. It might be a brief preview of one of the main points or info reminding potential attendees why the virtual event will be worth their time. 

For a range of affordable and scalable webinar platforms, contact RollCall Business Conferencing. To learn more about using social media to build revenue, gather intelligence, engage customers, and manage online reputation, contact the team at our partner company, Social Strategy1.

Project Management Tips for Web Conference, Teleconference Collaboration

Project ManagerProject management isn’t easy even under the best of circumstances. Team leaders find themselves dealing with everything from shifting deadlines to sparring co-workers. Now, many project managers find themselves charged with an added challenge: managing the distributed team. And while using tech to communicate can increase team diversity and reduce costs, it also creates challenges, from cultural differences to organization-related snags. Here are tips for project managers using teleconferences, web conferences, and other platforms to connect:

  • Establish a collaboration framework. Get the maximum out of online collaboration by providing guidelines for the team. For example, consider setting rules regarding how to participate during conference calls or web conferences as well as expectations regarding employees staying on task. It might sound a bit elementary school-ish, but these ground rules will reduce drama and keep everyone focused on tasks and goals.
  • Work on the workload. Duplicate work is bound to sink efficiency when you’re collaborating online. Outline each team member’s responsibility to minimize duplication. Savvy project managers will also try to break up big jobs into smaller, more attainable tasks.
  • Respect time zone differences. Just because teleconferences and web conferences can take place 24/7/365 doesn’t mean they should. Each employee has a life outside of the office. Respect that work/life balance by scheduling conference calls or web conferences so that no single employee is always stuck in a meeting at 8 p.m. their time.
  • Pick the right tech for the situation. Not every meeting requires a full-on web conference. For example, meetings designed to “touch base” with others may need a simple teleconference to get the job done. Whichever tech platform you use to communicate, make sure each employee is comfortable using it and knows how to get support if a glitch occurs.
  • Make communication fast and simple. One key to building a get-it-done distributed team is to use no-brainer communication channels. Choosing easy-to-use platforms will allow distributed team members to create an efficient workflow that seamlessly shares the right information with the right people.

Project management can be a challenge, especially when working with a distributed team. And while they can’t do a thing about those team members who fight like reality show stars, the right tools, like teleconferences and web conferences, will make your job easier and your team’s workflow more efficient. Contact RollCall Business Conferencing to learn more about our suite of tools that give project managers the power to communicate securely, reliably, and affordably.