Business Conferencing Solutions Blog

A Day of Food, Friends and Festivities

November 20, 2009 By Leave a Comment

Today RollCall Business Conferencing kicked off the holiday season with a day of induglence.  The Ponte Vedra emplyees held their annual pot luck lunch, featuring yummy turkey (thanks Betty Rutland) and all the fixin’s, from green beans and sweet potatoes to mashed potatoes and pumpkin pie.  The fine spread even included Mofongo, a popular Puerto Rican dish courtesy of our very own Angel Torres.  After the food settled for a couple of hours, it was time to celebrate November birthdays with birthday cake and more pumpkin pie!  Here are some of the pictures from the days events, and a little video clip of the after-party:

After Thanksgiving was over, it was time to kick of the Christmas season with a little dancing - Watch some of the folks from the Ponte Vedra office “get down“.

 

 

Filed Under: Current Events, Employee Spotlight Tagged With: , , , , , ,

RollCall’s Linda Kashirsky Wins a New Car!!

October 26, 2009 By Leave a Comment

Congratulations to RollCall Business Conferencing’s very own Linda Kashirsy!  A week after being selected RollCall’s employee highlight this quarter, Lucky Linda went on to win a brand new Pontiac Solstice at WQIK’s 99 Days of Summer Contest in Jacksonville Florida. Her comment to her daughter upon entering the contest, “Well, somebody’s got to win it.”  And somebody DID win it – Lucky Linda.

RollCall's Own Linda Kishirsky Win's the Grande prize

RollCall's Own Linda Kashirsky Win's the Grande prize

Click here to check our more pictures from the big day:

http://www.wqik.com/cc-common/gallery/display.html?album_id=202672

Filed Under: Contests, Current Events, Employee Spotlight Tagged With: , , , , ,

October Employee Spotlight

October 15, 2009 By Leave a Comment

Linda Kashirsky is an ideal employee. She is a lead Customer Service Agent/Operator, but not only does she perform her daily tasks, she is the main go to person when others are not available. She is always willing to do what it takes to support her team and usually takes the lead on making sure our overall daily functions run smoothly. When there is extra work needing to be completed or the need to stay late, she is always the first to volunteer. She has been an instrumental part of the success and growth of RollCall and we all look forward to working with her for much longer. Linda 

Nickname:  Lin

Hometown: Boonville, IN

What you do at RollCall? Operator assisted calls, setting up new customers, customer service calls.

How long have you been with RollCall? I will have been with RollCall for 6 yrs on October 24, 2009

Favorite part of working at RollCall?  I totally love being an operator on operator assisted calls. I have great co workers!

Favorite activities or things to do when not working….. I love to read, spend time with my grandsons, and walk on the beach.

Something most people would not know about you: I am totally addicted to Farmtown on Facebook…..

If you could meet one person, who and why? Amelia Earhart   ….. So many people don’t like being alone so I would have questions to ask how it felt being alone and no one to share the things she was seeing for the first time flying around the world alone..

Filed Under: Employee Spotlight, RollCall Updates Tagged With: , , , , ,

ILD’s New Director of Call Center Operations

September 22, 2009 By Leave a Comment

RollCall’s parent, ILD Telecommunications, Inc.  recently announced the addition of Bill Hardy as Director of Call Center Operations.  He will oversee ILD’s US based call center operations for ILD Teleservices, RollCall Business Conferencing Solutions, and IntelliCall Operator Services. Hardy brings more than 20 years experience in tactical and strategic management, technology, business process, and of course call center operations. 

ILD’s multi-lingual call center is US based, a primary advantage to consider when outsourcing a call center – in addition of course, to the extended hours of operation that outsourcing naturally brings to a business.  Businesses get to communicate with their customers 24/7, without worrying about timezones.   By outsourcing call center services to a US based facility, in addition to productivity improvements, companies immediately recognize cost reductions, and eliminate employee turnover.   At the end of the day, onshore call center outsourcing is a hot topic being discussed – areas like language,  cultural barriers, client satisfaction and capital overhead. For more information on ILD and its call center capabilities, visit www.ildtelecom.com.

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Monetizing Online Communities at Lift Summit 2009

September 3, 2009 By Leave a Comment

RollCall Business Conferencing Solutions is a sponsor at LIFT: The B2B Social Commerce Summit, hosted by OfficeArrow and Wharton Interactive Media Initiative at the Georgia Tech Hotel and Conference Center on September 15th and 16th.  Two of the speakers that will be featured at this Conference are ILD’s very own CEO and the Founder of OfficeArrow, Mike Lewis and Senior V.P., Fred Lloyd.  Mike will be speaking on Monetizing Online Communities and Fred will be a panelist on Social Commerce: Real World Executions & Results.  Visit the Lift Summit website by clicking here. This is a great opportunity to hear from industry leaders who will share with you “real-world” strategies and tactics geared to help grow Social Commerce.  As a sponsor of the event, RollCall can extend a special rate, so contact us now or Sign Up Today!

Filed Under: Current Events, Employee Spotlight, RollCall Updates, RollCall Website Tagged With: , , , , , , , ,
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