Business Conferencing Solutions Blog

Resistant Employees – 4 Tips for Managing Tech-phobic Employees

May 6, 2010 By Leave a Comment

Has Bob the salesmen been driving the same sales route for 20 years? Does Maggie have just enough web-savvy to check her e-mail account? When it comes time to implement a communications component, whether it’s teleconferencing or webinars, you could find it becomes the subject of impassioned resistance.

Here are 4 tips for transforming those kicking-and-screaming employees into tech devotees:

1 – Accept –According to an article in HR Specialist, employees often greet new ideas with resistance. They may have valid concerns about incorporating new technology so be sure to listen to them.

2 – Educate – Employees may be more willing to accept tech changes if they understand the reason for the change. Will it help them become leaner, meaner sales machines? Will it allow them to retire their weary travel bags? Whatever the reason, be sure to articulate it in a reasoned manner—in other words, don’t say, “We’re doing this because that’s how management has decided to do things now.

3 – Train – The heart of resistant employee’s arguments is the fear that he or she won’t be able to do what you’re asking them to do, according to a SmartBusiness article. One way to take away their resistance is to provide training. Remember training shouldn’t end with a cursory introductory session. Expect to provide to provide cheat sheets or booster training, Training aides, such as cheat sheets, can also go a long way to making change-phobic employees more accepting.

4 – Support – Choose a teleconferencing or web conferencing company that provides comprehensive customer service. You should have access to everything from live online support to quick start guides. When Bob gets befuddled, he should have all the tools he needs to solve the problem and continue on with his day. Customer service shouldn’t break your budget either. Look for a company that offers attentive service at no additional charge.

RollCall is an experienced provider of teleconferencing and web conferencing services.  Contact us today to learn how we can provide the support your staff needs to succeed.

Filed Under: Current Events, RollCall Helpful Hints, RollCall How To's, RollCall Services, RollCall Updates Tagged With: , , ,

OfficeArrow Promotional Offer

April 22, 2010 By Leave a Comment

Did you know that our partner, OfficeArrow is now providing a Bronze membership which gives you discounted access to Premium webinars in addition to many other great resources? Plus, OfficeArrow just rolled out a special new deal just to make the offer even sweeter.

If you sign up for a Bronze Annual membership from now until April 30th, you will also receive a $50 Amazon gift card from OfficeArrow! That means that for only $49, you receive access to all of our Bronze features which includes 12 webinars.

Other features include:

  • Online Training by Learn.com
  • Conferencing from RollCall Business Conferencing
  • Online Business Library by SkillSoft’s Books24x7®
  • Business Templates
  • Premium Articles & Contributors
  • And much more! Read about all you get here.

Here are some of the Webinars that OfficeArrow is lining up for their members:

  • Shifting Your Time Management Mindset: May 20

  • Work Happy Now: How Your Team Can Experience Less Stress & More Satisfaction: June 24

  • Mastering the “To Do” List: July 22

Who can’t use help in these ares? This is a limited time offer, so go ahead and take advantage of this promotion while you can.

Filed Under: Current Events, RollCall Helpful Hints Tagged With: , , , , ,

3 Ways a Webinar Can Impact Your Top Line

April 15, 2010 By Leave a Comment

3 Ways a Webinar Can Impact Your Top Line this Quarter.

1. Generating Leads – Your webinar with RollCall can generate hundreds of leads. When you market your webinar through email marketing across your customer base, using a third party email list, Google Adwords, your website, blog and through Twitter, you can expect to attract hundreds of registrants. These registrants become warm leads you and your sales team can follow up with.

2. Reaching Your Buyers – Your audience has taken the time to sign up to learn more about your products and services, so your message is going to resonate with them. With their genuine interest, you have the opportunity to spend an hour showing yourself as a trusted subject matter expert and providing the attendees with valuable information.  It’s also good to provide a take away, like a whitepaper or research study or even a trial of your product or services as a ‘thank you’.

3. Building Partnerships – In age of the internet, it’s never been more important to establish credibility and build trust with customers and prospects.  In a webinar setting, your audience is engaged with you and your speakers.  So take the time to poll the audience, hold a Q&A, open the chat  function. Your sales team can build upon this relationship that has already been established. This intro becomes warm leads for your sales folks.  So, help your sales team reach out to these contacts and transform these valuable leads into profitable sales.

Get Your Webinar Started!  We’ll walk you through the DO’s and DO NOT’s and help you get your webinar set up.

Call RollCall to set up your webinar now.
Filed Under: Current Events, RollCall Helpful Hints, RollCall Services, RollCall Updates Tagged With: , , , , , , , ,

Free Gift from RollCall @ APC Conference 4/14 in Jacksonville

April 7, 2010 By Leave a Comment

24th Administrative Professionals Conference

Stop by our booth to meet Chris Overbay and me from RollCall and Stuart and Chrissy from OfficeArrow on Wednesday 4/14 at the 25th Administrative Professionals Conference at the Prime Obsorn Convention Center sponsored by the University of North Florida. Mention that you saw this post on our blog  and receive a special gift!

New-OA-Logo-&-Tagline


Did you know that OfficeArrow’s Managing Editor, Chrissy Scivique, will be hosting a break-out session at the conference?  Make sure to check out “Doing More with Less:  Strategies for Improved Workplace Productivity”.  See the rest of the agenda and learn more about the 25th Annual Administrative Professionals Conference in Jacksonville on UNF’s site.


Filed Under: Consumer Affairs, Contests, Current Events, RollCall Updates, Uncategorized Tagged With: , , , ,

Making Webcasts Work for Your Business

March 31, 2010 By Leave a Comment

Crowded employee training sessions. Travel expenses that make your boss turn red. Press releases that end up on the bottom of a publication’s fax pile. Communication doesn’t have to be that time-consuming, budget-busting or inefficient.

Webcast around the world

Webcast around the world

Maybe it’s time to start considering webcasts, or media files that can be accessed through an Internet connection. A versatile part of any communication strategy, webcasts can be streamed live or accessed on demand. Here are 4 ways webcasts can turn you into a communications star:

  1. Employee training – Training can be a monster expense, especially if you run a high turnover business such as a call center. Cut costs by creating training webcasts. Employees can watch the videos over and over, and, can even be viewed from the employee’s home. Webcasts are also an ideal way to provide remedial training as well as expand an employee’s existing skills. These broadcasts can also help train office staff on procedure updates or changes. For a complete list of the pros and cons of using webcasts for training, visit OfficeArrow.
  2. Live events – Whether you’re announcing quarterly earnings or hosting a press event, webcasts are becoming an increasingly important part of investor and press relation programs. Not only do they give your audience to access the presentation from any computer, webcasts can be archived and accessed on demand.
  3. On-demand presentations – Would you like to record a welcome for incoming employees? Perhaps your company has produced a video for your media kit? Archived webcasts will build a library that can be accessed by any audience you choose. For example, you might use webcasts to create value-added presentations for clients. Utilizing on-demand webcasts not only increases your productivity, it also raises your professional profile.
  4. Product demonstrations – Whether you sell top-of-the-line aquarium filters or uber-fancy baby carriers, product demos are a savvy way to show customers how to work products, according to an Inc. article.  In addition to demos, consider posting webcasts to help customers troubleshoot common problems. This allows customers to access the information 24/7, and it frees your staff from answering those questions that make them roll their eyes.

To start using webcasts to train employees, inform the press or investors, or educate customers, contact RollCall.

Filed Under: Current Events, RollCall How To's, RollCall Services Tagged With: , , , , ,
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