RollCall’s parent, ILD Telecommunications, Inc.  recently announced the addition of Bill Hardy as Director of Call Center Operations.  He will oversee ILD’s US based call center operations for ILD Teleservices, RollCall Business Conferencing Solutions, and IntelliCall Operator Services. Hardy brings more than 20 years experience in tactical and strategic management, technology, business process, and of course call center operations. 

ILD’s multi-lingual call center is US based, a primary advantage to consider when outsourcing a call center – in addition of course, to the extended hours of operation that outsourcing naturally brings to a business.  Businesses get to communicate with their customers 24/7, without worrying about timezones.   By outsourcing call center services to a US based facility, in addition to productivity improvements, companies immediately recognize cost reductions, and eliminate employee turnover.   At the end of the day, onshore call center outsourcing is a hot topic being discussed – areas like language,  cultural barriers, client satisfaction and capital overhead. For more information on ILD and its call center capabilities, visit www.ildtelecom.com.